3123 Nutrisystem Consumer Reviews and Complaints
I am very excited for the results.. We require contact information to ensure our reviewers are real. How many packages were bad? I like knowing what I am going to eat and when I am going to eat it. If I could speak with William every time I called that would be fantastic.
Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay.
The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program.
Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly.
Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for.
Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.
Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words!
We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold.
I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback.
He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong!
If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you.
We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good.
The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program.
We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information.
If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence.
It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor.
Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food!
Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me.
Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote. It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer.
We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon.
I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. My friends and my husband all tried to help me get up on the tube but it was impossible because of my size and lack of upper body strength.
I felt so embarrassed and ashamed that I had let myself get to be so heavy and unable to do the things that I used to enjoy. Being overweight for such a long period of time left me feeling defeated.
I always knew that if I would just eat less and move more I would lose weight but I never felt motivated to do it. In December of I decided to start using Nutrisystem to lose weight. Up until that point I had been overweight nearly all of my adult life and much of my childhood too.
I was average weight for about a year in my early twenties when I met my husband. Once we started dating and we were happy, then the weight crept back up and reached its peak almost a year before I began my weight loss journey with Nutrisystem.
At one point I was over pounds. I did some dieting and exercise and got down to pounds which was my starting weight for Nutrisystem. Before receiving my first month of food I began to walk with my husband on the weekends. At first it was quite a struggle to keep a good pace for an hour. We worked at it and I got more endurance and strength. I worked up to walking miles and miles without any trouble at all now. I also got some workout DVDs and some hand weights to use at home.
When I signed up for Nutrisystem I committed to changing my life once and for all. Nutrisystem is the only weight loss program I have ever participated in. I have tried counting calories and that does work for me. I just never stuck to it long enough to see any significant results.
I have an addictive personality. Food has been my drug for a long time. I knew it was going to be difficult to kick the habit but Nutrisystem gave me the tools I needed to be successful.
Some people prefer to have one final binge but I did not. I got my first order just before the Christmas holidays. Some people are able to allow some planned indulgences but I am not one of those people.
One thing I want to emphasize in this Nutrisystem review, is that before Nutrisystem I felt sluggish and tired most of the time. I do have a very busy schedule and get up super early but there is no reason for me to be tired all the time. Nutrisystem helped me to increase my fruit and vegetable intake. I hardly ate any of them before. Now I have four servings of veggies and at least 2 fruits each day.
I am able to make it through the day without feeling sleepy at all. I am always able to keep up with friends and family. I do not get out of breath or tired when we are doing physical activity now. A few months into my weightloss journey I started to get a lot of compliments. Everyone was noticing the improvement and letting me know that I was looking good. I was encouraged to keep going with the compliments.
I kept telling people to just wait and see what I looked like when I finally reached my goals. How Successful is Nutrisystem? Actually I continued with that trend all the way through to the end when I reached my goal. I could lose more weight now if I chose to by following the same plan. Nutrisystem really does make it easy for you.
They have it all planned out and show you how to be successful when trying to lose weight. Nutrisystem suggests you work out each day for 30 minutes. I have followed those guidelines. I do a DVD each morning before work. The DVD is anywhere from 30 minutes to an hour. I like to vary my workout so that I do not get bored doing the same things over and over. I have some stress in my life and exercise is my stress relief.
I lost over pounds — Nutrisystem Results. I lost over pounds using Nutrisystem and surprisingly I do not have a lot of hanging extra skin. My Nutrisystem before and after photo proves that. I attribute that success to my exercise. I know that the exercise has given me the shape that I have now and the muscles that keep me energetic and healthy. I have read a number of Nutrisystem reviews where people say that Nutrisystem is hard.
Honestly it was never hard for me to stick to the Nutrisystem plan. I believe that it was easy for me because of the results that I was seeing. You are able to customize the plan to your personal likings and tastes. I am pleased with the amount of flexibility that Nutrisytem provides.
I like to eat a variety of foods and with Nutrisystem I am able to do that and still lose the weight. I am an all or nothing person so I was all in with this program and it provided me with the results that kept me motivated to stick with it until I reached my goal and even beyond into maintenance.
From Size 24 to Size 4 — Is Nutrisystem worth the money? I started out wearing a size 24 and now I have shorts as small as a 4. Nutrisystem is worth it. Each week when I stepped on that scale and noted another loss in weight I felt proud.
Having success is very motivational. I did hit some bumps in the road. Sometimes life throws us curve balls. So no matter what happened in my life or at work, I just kept on keeping on. I like the structure that Nutrisystem provides. I like eating on schedule. I like knowing what I am going to eat and when I am going to eat it.
Nutrisystem is perfect for me. I have to admit that I was skeptical at first. In turn, you are going to be lowering your blood sugar and working on a healthy way of controlling your Type 2 Diabetes with less medication and testing supplies.
When you enroll in the Nutrisystem Success D program , you are going to have free delivery of all of your meals and snacks directly to your door. This is the added convenience that you need and a good way to cut out all of the excuses that you may have been giving yourself in the past. You also have the ability to enjoy around the clock access, completely free of charge , to all of our weight loss coaches and all of the information that you could ever ask for to really make your weight loss a great success.
Finally, you have your free online membership, which includes all of the tools that you need, including menu planning and special recipes that will help you to make great choices throughout the duration of your diet. The research that has been done shows that Nutrisystem D offers a great way for people who have Type 2 Diabetes to lose weight and keep it off.
People who enjoy this program are able to:. One of the biggest issues that seem to hold people back from trying such a program is the worry that the food is going to be bland.
When you are dieting, the last thing that you want is to feel as though you are missing out on your favorite foods. Craving and longing for delicious foods can be a trigger that will cause your diet to fail. All of the meals, snacks and meal planning involved in the Nutrisystem D program will allow you to eat the things that you love each day, including dessert. For many people with diabetes, weight loss can be a struggle.
There are a number of different factors that this can be attributed to, including:. When you have type 2 diabetes, your insulin is often higher than normal, which can lead to extra weight gain.